My Oracle Support

Single document URL and direct access

#Regular note:
Enter note ID:   
https://support.oracle.com/epmos/faces/ui/km/DocContentDisplay.jspx?id=noteID
https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=noteID

#Bug:
Enter bug ID:    
https://support.oracle.com/epmos/faces/ui/km/BugDisplay.jspx?id=bugID
https://support.oracle.com/CSP/main/article?cmd=show&type=BUG&id=bugID
https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=bugID.8
(Note: A bug has productFamily. It'll be significant in some cases)
https://support.oracle.com/CSP/main/article?cmd=show&type=BUG&id=bugID&productFamily=Oracle

#SR
Enter SR number:     .
https://support.oracle.com/epmos/faces/SrDetail?srNumber=SRnumber
https://support.oracle.com/CSP/main/sr/detail?exportType=PV&entrySortOrder=ascending&sr_number=SRnumber (params)

#Patch
Enter patch number:  
https://updates.oracle.com/Orion/PatchDetails/handle_plat_lang_change?patch_num=PatchNum
If you know patch ID instead, enter ID:  
https://updates.oracle.com/Orion/PatchDetails/process_form?aru=PatchID
Note: Patch ID differs from patch number. For instance, patch number 9117353, which is also Bug ID (Bug number), has 
patch ID's 12719074 and 12617530. Patch ID is platform-specific.

Search page You may bookmark this: https://support.oracle.com/epmos/faces/ui/km/SearchDocDisplay.jspx (After you add a bookmark or favorite, manually delete everything after SearchDocDisplay.jspx.)

Any of these words syntax shortcut: (keyword1 | keyword2). Make sure you have the two spaces surrounding the vertical bar.

Without Words syntax shortcut: prefix the keywords you do not want with -, e.g. transaction -rdb -timesten.

Exact phrase syntax shortcut: enclose the phrase in double quotes, not single quotes.

Sign Out is not seen unless you click anywhere in the top blank area and press Tab a few times. These items are buried
Troubleshooting Menu Item (half buried)
Table of Contents Menu Item
Contact Us Menu Item
Help Menu
Sign Out
Menu Item

SR page for mobile phone: https://support.oracle.mobi Fast, easy to login, but quick timeout

Status codes for bugs are documented on various web sites, such as this page, or officially and more completely in Note:365605.1.

When accessing an old Metalink URL pointing to a note e.g. https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=351117.1
you're automatically redirected to
https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=351117.1
But accessing an old Metalink URL to a bug e.g.
https://metalink.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=BUG&p_id=1164709
you'll get error "page not found". Use the form above with blue background to access the bug.
Here's a Perl one-liner to change all old Metalink URLs to new MOS URLs in a document on your local computer:
perl -pi -e 's#https://metalink.oracle.com/metalink/plsql/ml2_documents.showDocument\?p_database_id=BUG&p_id=(.*)#https://supporthtml.oracle.com/ep/faces/secure/km/BugDisplay.jspx?id=$1#' some_document
Of course, some_document can use wild card for many documents.

You can't search text within your SRs. Follow this article to download them and index on your local computer. (Update 2012-02: the code in that article needs to be updated after January's MOS change)

HTML MOS has 60 minute idle timeout for the browser. Use Check4Change add-on for Firefox and set the reload to any time shorter than that, e.g. 59 minutes. (thanks to Rich Jesse)

How to get Oracle Support the cheapest way There're two easy ways. For consultants, you can ask the company you're helping to solve a problem that they add you to their MOS account list. Technically, once you're done with the help or consulting work, your account should be removed. But they may be willing to keep you on the list either for being nice or expecting your help soon. Another way is to buy a very cheap Oracle product for a few dollars. (credit to Jeremiah Wilton)

Metalink was able to search using a keyword with "$" or "#", such as "user$", "obj#". MOS removes it and returns 1 million hits that contain "user", "obj" (of course including "user$" and "obj$"). They were informed of the problem but never fixed it.

* My old Metalink hacks

To my OraNotes Page